Terms of service

This website is operated by Palmer Distribution. Throughout the site, the terms “we”, “us” and “our” refer to Palmer Distribution. By visiting our website or purchasing from us, you agree to be bound by these Terms of Service.

Online Store Terms

By placing an order through our website, you confirm that the information you provide is accurate and complete. We reserve the right to refuse or cancel any order where necessary, including where a product is unavailable, incorrectly priced, incorrectly described, or where we suspect misuse of the website.

Products and Pricing

We make every effort to display product information, prices and availability accurately. However, errors may occasionally occur. If we discover an error with a product, price or order, we may contact you to correct the issue or cancel and refund the order.

Product images are for illustrative purposes only. For assorted, mystery, random or bundle products, exact contents may vary unless specifically stated in the product description.

Orders and Payment

Payment must be completed at checkout before your order is processed. Once your order has been placed, you will receive an order confirmation by email.

Receiving an order confirmation does not mean the order has been accepted. Your order is accepted when it has been dispatched.

Shipping

Orders are usually dispatched the same working day or next working day. Our working days are Monday to Thursday, 12:00pm to 5:30pm.

Delivery times depend on the shipping service selected at checkout. We are not responsible for delays caused by postal services, couriers or events outside our reasonable control.

Returns and Refunds

Returns are handled in accordance with our Returns Policy. We offer a 30-day return policy on eligible items. Customers are responsible for return postage costs unless the item is faulty, damaged or incorrect.

This does not affect your statutory rights.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or incorrect, please contact us as soon as possible with your order details and photos where relevant. We will work with you to resolve the issue, which may include a replacement, refund or return arrangement depending on the circumstances.

Intellectual Property

All content on this website, including text, images, branding and layout, is owned by or licensed to Palmer Distribution unless otherwise stated. You may not copy, reproduce or use website content without our permission.

Use of Our Website

You agree not to misuse our website, attempt to interfere with its operation, submit false information, or use the website for any unlawful purpose.

Limitation of Liability

We are not liable for any indirect, incidental or consequential loss arising from your use of this website or products purchased from us, except where liability cannot be excluded by law.

Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page, and your continued use of the website means you accept the updated terms.

Contact Information

If you have any questions about these Terms of Service, please contact us through our Contact page or by email.